Refunds, Returns & Cancelation Policies

🧾Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
• you receive the wrong item

We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on our Contact Us page.

↩️Returns

We don’t require sending in any flawed or damaged items with a retail value of less than $50. If one of these unfortunate circumstances does pop up, we’re content with photo evidence. Our merchant support teams are happy to assist with any questions, comments, or concerns.

🗙Order cancellation

You’re free to cancel an order anytime before items have gone into production, been created, or have shipped. If a cancelation is requested after an item has gone into production, has been created, or has shipped, money and time have already been invested. At this point, it’s unlikely that a cancelation is possible. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours.