FAQs

1. How long does it take to get a response from your support team?

We strive to respond to all inquiries as quickly as possible. Due to high demand, our support team may require up to 24 hours to reply. We appreciate your patience and understanding.

2. What should I do if I don’t receive a response within 24 hours?

If you haven’t heard back from us within 24 hours, please check your spam or junk folder, as our response may have been filtered. If you still don’t see our reply, feel free to follow up with us to ensure your inquiry is resolved promptly.

3. Are there specific times when response times may be longer?

Response times may occasionally be longer during peak periods, such as sales events or other high-demand times. Rest assured, we’re working hard to assist everyone as quickly as possible.

4. How can I contact your support team?

You can reach us via email at support@healthsedge.com, or through our Contact Us form on the website. We’re here to help!